LOCHATS Shipping Policy

Last Updated: June 2026

Thank you for shopping with LOCHATS.

This Shipping Policy explains how and when your order will be processed and delivered.

Order Processing

All orders are processed within 1–3 working days of receiving payment.

Orders are not processed, dispatched, or delivered on weekends or public holidays.

During periods of high demand, product launches, promotions, or seasonal events, processing times may be slightly longer.

If there is a significant delay in dispatching your order, we will contact you using the email address provided at checkout.

UK Shipping

We currently ship throughout the United Kingdom.

Estimated delivery times after dispatch:

• Standard Delivery: 2–5 working days
• Tracked Delivery: 1–3 working days

Delivery times are estimates only and cannot be guaranteed.

Shipping Costs

Shipping charges are calculated at checkout and will be displayed before payment is completed.

Any free shipping promotions will be clearly stated on our website.

Order Tracking

Where a tracked service is selected, tracking information will be provided by email once your order has been dispatched.

Please allow up to 24 hours for tracking information to become active.

Incorrect Shipping Information

Customers are responsible for ensuring that shipping information is accurate at the time of purchase.

LOCHATS cannot be held responsible for orders delivered to an incorrect address supplied by the customer.

If you notice an error in your shipping details, please contact us as soon as possible at:

Email: lochats@outlook.com

We cannot guarantee that changes can be made once an order has been processed.

Lost, Delayed or Damaged Parcels

If your parcel is lost, delayed, or arrives damaged, please contact us within 14 days of the expected delivery date.

Where appropriate, we may:

• Investigate with the courier
• Arrange a replacement
• Offer a refund in accordance with our Refund Policy

LOCHATS is not responsible for delays caused by:

• Courier services
• Weather conditions
• Public holidays
• Industrial action
• Circumstances beyond our reasonable control

International Shipping

International shipping is not currently available.

Should international shipping become available in the future, additional delivery times, customs charges, taxes, and duties may apply.

Contact Us

If you have any questions regarding shipping, please contact:

LOCHATS

Email: lochats@outlook.com

We aim to respond to all enquiries within 2 working days.