Refund policy

LOCHATS Returns & Refunds Policy

Last Updated: June 2026

At LOCHATS, we want you to be completely happy with your purchase. If you're not satisfied, we're here to help.

Returns

You have the right to return your order within 14 days of receiving it for a refund, provided that:

  • The item is unused and in its original condition.

  • The item is returned with all original tags and packaging.

  • The item is free from damage, stains, odours, pet hair, or signs of wear.

To request a return, please contact us at:

Email: lochats@outlook.com

Please include:

  • Your order number

  • Your full name

  • The reason for your return

Refunds

Once your return has been received and inspected, we will notify you of the outcome.

If approved, your refund will be processed to your original payment method within 5–10 working days.

Original shipping costs are non-refundable unless the item is faulty, damaged, or incorrect.

Faulty, Damaged or Incorrect Items

If your item arrives damaged, faulty, or you receive the wrong product, please contact us within 14 days of delivery.

Please provide:

  • Your order number

  • A description of the issue

  • Clear photographs showing the fault

Where appropriate, we will offer:

  • A replacement item

  • A repair

  • A full refund

Return Shipping

Customers are responsible for return postage costs unless:

  • The item is faulty

  • The item was damaged during delivery

  • We sent the wrong item

We recommend using a tracked delivery service, as we cannot be responsible for returns lost in transit.

Hygiene Policy

For hygiene reasons, hats that have been worn outside, washed, altered, damaged, or used for extended periods may not be eligible for return unless they are faulty.

LOCHATS reserves the right to refuse a refund where a returned item shows signs of use beyond what is necessary to inspect the product.

Customised or Personalised Items

Any personalised, customised, or made-to-order products cannot be returned unless faulty.

Contact Us

If you have any questions regarding returns or refunds, please contact:

LOCHATS

Email: lochats@outlook.com

We aim to respond to all enquiries within 2 working days.